Payment and Delivery

1) By making a bank transfer or EFT (Electronic Funds Transfer)

For payments made via bank transfer, the delivery time starts once the amount for the product has been credited to our account. This includes payments made via bank transfer. If the bank transfer you indicated does not reach our account within 7 business days, the order will be considered invalid.

2) You can pay with your credit cards through our website.

Purchases made with Visa and Mastercard are processed via 128-bit SSL, and allow for single payment or installment purchases with participating credit cards. Accepted credit cards are listed during the shopping process.

Your orders will be handed over to our contracted shipping company within a maximum of 3 business days after the order confirmation process is complete. Shipping costs are not included in your order total. Shipping prices may vary depending on the weight and volume of the product you purchase.

You can contact our customer service to learn about delivery conditions. Domestic deliveries are only available for shipping.

In case of order cancellations due to possible order cancellations or stock issues, refunds will be processed to your credit card within seven business days.

3) Order Refund

In the event of order cancellation for any reason, Bianco Hygiene Shop will refund the product price to your account and/or credit card within seven business days. However, you must provide your bank account and/or credit card information accurately and completely to our company's finance officers.

4) Delivery

We strive to ship your orders the same day. For products that take longer to procure, the shipping time is 3 business days, as stated in the product details. You will be informed in case of any potential delivery delays.

To ensure smooth product delivery, please provide the address of your current location as the delivery address.

Your requests will be processed according to the delivery type you selected at the end of your order. Products will be shipped from our Istanbul-based company via our contracted courier service. Orders are handed over to the courier company within a maximum of three business days after confirmation.

You can discuss different delivery terms with our customer representative. Please note that cargo deliveries are only valid within Türkiye.

5) Payment Tracking

If the system is unable to complete the transaction due to any problem, the visitor is informed of this situation on the payment page.

If there is an error in the specified address and the order cannot be delivered, the customer who placed the order will be contacted.

The validity of the email address provided by our visitor is confirmed by an automated email sent after the order is processed.

We are responsible for the delivery not only to the customer but also to the bank whose credit card system we use.

6) Security Measures

Orders placed in our store go through various security checks before entering the delivery process. Our store managers may request additional information from you to ensure these processes are completed correctly. The customer is responsible for fulfilling these requests; orders that are not fulfilled or that raise suspicions may not be shipped. Furthermore, our company cannot be held responsible for any incorrect or inaccurate information provided by the consumer.

7) Your Personal Information

To ensure a smooth shopping experience, you must enter your membership information completely and accurately. To deliver your purchased product, you must enter your name, surname, phone number, address, and Turkish National Identity Number in the billing and delivery information section. This information is required for both security and legal purposes. Please review the privacy policy for detailed information.

8) Errors

Our store cannot be held responsible for any errors that may occur in the product description, name, price, image, etc.

9) Product Prices

All fees determined and collected by our store are clearly displayed with the products for our customers to see. These prices cannot be disputed later.

10) Shipping Fee

The shipping fee will be paid by the customer placing the order. However, due to seasonal promotions, shipping costs above a certain amount will be covered by Bianco Hygiene Shop , and this will be clearly stated on the website. When paying by credit card, the shipping fee is clearly displayed. For payments made by bank transfer, the shipping fee should be inquired about beforehand. If there is a promotional offer regarding shipping fees, the necessary notification will be made and automatically reflected in the payment plan. Otherwise, shipping costs are the responsibility of the customer.

Please pay attention!

If you suspect any damage to your package during shipping, open and inspect it in front of the delivery company representative. If you believe the product is damaged, do not accept the delivery and have the shipping company representative prepare a damage report.

Once the product is received, it is assumed that the shipping company has fully fulfilled its duties.

If the product is damaged: Please report the damage as soon as possible to 0 262 656 48 29 and send an email to info@bianco-hygiene-shop.com .

If you complete these steps, we will begin working on your package and arrange for a repeat delivery as soon as possible.

If you briefly explain in this email why you wish to return the product, it will help us in our work regarding the product.